Responsible Gambling

Safer Gambling policy

RMG recognises that its businesses and its shareholders benefit from the proceeds of betting and that the sport of horse racing is inextricably linked to betting. Revenue generated directly or indirectly from betting is a significant proportion of RMG’s total revenue, which supports licence fee payments to our shareholder racecourses.

Whilst, for most customers, gambling is an enjoyable leisure activity, for a very small number there can be problems and gambling can cease to be fun. RMG encourages a socially responsible attitude within the betting and gaming industry and within our own organisation. We are committed to protecting vulnerable people from gambling-related harm.

RMG encourages any customer-facing employees or employees of its 3rd party call centre to use their experience and be aware of customers whose behaviour may indicate problem gambling. When it becomes apparent that a customer may suffer from gambling related harm, the customer will be provided with contact details of a gambling charity.

Through our relevant marketing channels and collateral, we are committed to ensure the risks of gambling are highlighted and that links to gambling charities are clearly signposted. This includes Gamble Aware messaging, 18+ warnings and links to Gamstop.

RMG employees receive training to offer an overall awareness of our commitment to social responsibility and the detailed procedural knowledge appropriate to their specific business role.

RMG has created a Safer Gambling Policy for employees, acknowledging that staff who are regularly exposed to gambling content are potentially more at risk of gambling harm.

RMG has also launched Safer Gambling staff training; ensures Safer Gambling remains high on the RMG Board’s agenda; and monitors and reports on when staff need support.

RMG is fully signed up to the Take Time to Think campaign, and the ongoing development of a public health approach to preventing harm, which seeks to remove the focus on individual culpability.

The Take Time To Think campaign is aimed at everyone who bets, plays or gambles online or in arcades, betting shops, bookmakers, bingo halls and casinos and encourages the routine use of gambling tools as part of a safe and responsible gambling experience.

We plan to participate in the annual UK and Ireland Safer Gambling Week, including safer gambling messaging being displayed on channel, website and all social media platforms.